Retail is… Fast & Details for the simple reason that in retail we are vis a vis with customers. Customers have a lots of thoughts in their minds and they want the best and quickly. As a consequence organizations and individual should be fast and accurate.
Ιn Retail Training we focus on 5 Dimensions of Excellence :
The scope of our programs is to change behaviors of all stakeholders and generate a unique Customer Experience. We develop a customer focused culture with the aim of increasing customer satisfaction, improving people engagement and driving better revenue opportunities.
Changing behaviors in a organization involves all people working at headquarters and stores, from CEO till the last new entry employee. Therefore it requires specific methodology that can swift culture,develop skills and at the same time it should be adopted to organization working methods and store operation needs. Our innovative methodology stands in three axes.
In partnership with our clients and based on our Knowledge Database we build the proper Training path.
When it comes to implementation we provide methodologies that suite the Operational needs as train the trainer, coach the coach, e learning. Those methodologies help us to free ourselves and our customer from the classical seminars and focus on our customer needs and on store needs.
At the final stage we create a Continuous Improvement System that can be rolled out by our clients.